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Shipping details - Please read different options

Watoto Play are not responsible for parcels that are delayed, damaged or lost during shipping. Please make sure you choose the shipping option that meets your needs. 

Royal Mail 1st Class

  • Next-day delivery aim for letters and parcels.
  • Includes compensation cover up to £20*
  • Signature available with Royal Mail Signed For® 1st Class

Royal Mail 2nd Class

  • Delivery in two to three working days including Saturdays
  • Includes compensation cover up to £20*
  • Signature available with Royal Mail Signed For® 2nd Class
  • Tracked to delivery point
  • SMS or email notifications to recipients
  • Aims to deliver in two to three working days
  • Compensation cover up to £100
  • Change your delivery options before delivery is attempted

Royal Mail Tracked 48®

  • Tracked to delivery point
  • SMS or email notifications to recipients
  • Aims to deliver in two to three working days
  • Compensation cover up to £100
  • Change your delivery options before delivery is attempted
  • Signature on delivery
  • Flexible delivery options available – including Safeplace and Delivery to a preferred neighbour

International Tracked & Signed

  • Europe delivery aim: 3-5 working days1
  • Worldwide delivery aim: 5-7 working days
  • Fully tracked to delivery point
  • Signature on delivery
  • Online delivery confirmation
  • Free returns for undelivered items
  • Compensation cover up to £50
  • Option for additional compensation cover up to £250

1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

International Tracked & Signed cannot be sent to PO Boxes or Pack Stations, because a signature cannot be captured. This restriction does not apply when items are sent to Africa or the Middle East.

International Tracked

  • Europe delivery aim: 3-5 working days1
  • Worldwide delivery aim: 5-7 working days
  • Fully tracked to delivery point
  • Online delivery confirmation
  • Free returns for undelivered items
  • Compensation cover up to £50

1 Delivery aim to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days

International Standard

  • Europe delivery aim: 3-5 working days
  • Worldwide delivery aim: 6-7 working days
  • Compensation cover up to £20 included
  • Free returns for undelivered items

International Economy

  • Compensation cover up to £20 included
  • Free returns for undelivered items
  • Western Europe in up to 2 weeks
  • Eastern Europe in up to 5 weeks
  • North America in up to 6 weeks
  • South America, Africa and Asia in up to 8 weeks
  • Australia in up to 12 weeks
Watoto Play are not responsible for parcels that are delayed, damaged or lost during shipping. Please make sure you choose the shipping option that meets your needs. 
 
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